Q. Do I need a separate Stripe account?
A: Yes. You’ll need to connect your own Stripe account to receive payments directly into your bank account.
Q. How can I link my Stripe account to Classcard?
A: Simply head to the Integrations tab in Classcard, select Stripe, and follow the steps to enter your API keys.
Q. How quickly can I start receiving payments after connecting Stripe?
A: Integration is quick and easy—you’ll be able to accept payments the same day you connect your account.
Q. Does Classcard charge any additional transaction fees?
A: No. You only pay Stripe’s standard processing fees. Classcard does not add any transaction markup.
Q. Where do the collected payments go?
A: All payments go directly to your connected Stripe account. You’ll receive payouts as per your Stripe payout schedule.
Q. What currencies and countries are supported?
A: Stripe supports a wide range of currencies and countries. You can view the latest list on Stripe’s supported countries.
Q. Can I issue refunds or partial refunds through Classcard?
A: Yes. Refunds initiated within Classcard are processed via Stripe and reflect directly on your Stripe dashboard.
Q. How secure is the payment process?
A: All payments are handled securely by Stripe, which is PCI-DSS compliant. Classcard does not store any sensitive payment information.
Q. Can I offer payment links or invoices through Stripe?
A: Stripe’s advanced features like payment links, subscriptions, or recurring billing can be used alongside Classcard, though setup is done via your Stripe dashboard.
Q. Can I track payments in Classcard?
A: Yes. All successful payments linked to bookings are visible in your Classcard account for easy reconciliation.
Q. What happens if a payment fails?
A: Stripe will notify you of the failed payment. Classcard also flags failed or incomplete transactions so you can follow up.
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