Terms and Conditions
Welcome to the Classcard website (collectively, including all content and functionality available through www.classcardapp.com, www.classcard.app, www.reportcardapps.com, www.reportcard.ae, www.reportcard.site, www.reportcard.tech, the Classcard blog, downloadable software, mobile applications and other services provided by us, referred to as the “Site”).
By accessing or using the Site, you (Site visitor, or “User”), whether registered or not, accept these Terms of Use (“Agreement”), including as applicable Classcard Data Protection Addendum ("DPA") and our Privacy Policy, which are incorporated into the Agreement, and agree to be bound by these terms and all applicable laws of the State of Delaware and the United States of America.
The Privacy Policy is available for review here: https://www.classcardapp.com/privacy-policy
The Classcard Data Protection Addendum is available for signing on this link: https://www.classcardapp.com/dpa. After signing, please email us a copy on privacy@classcardapp.com.
If you do not understand any of the terms of this Agreement, please contact us before using the Site.
1. Use of Site
1.1 Age and Eligibility
Except as set out in Section 1.2, you must be at least sixteen (16) years old to access or browse the Site, and at least eighteen (18) years old to create an account, enter into a subscription, or otherwise contract with Classcard. By registering a Classcard account, the Site visitor or User promises that they are at least eighteen years of age.
1.2 Student and Parent Access
The Services include student- and parent-facing applications used by the customers of our Users, for example the students of a swim school, gymnastics academy, dance studio, or football club. Accounts for those applications are held by a parent or legal guardian, or are created and administered by the studio, academy, or other User on the parent or legal guardian’s behalf. The parent or legal guardian is the account holder and the contracting party for the purposes of this Agreement, not the student.
A parent or legal guardian may permit a student aged thirteen (13) to seventeen (17) to access the student application under that account, for example to view their own schedule, attendance, bookings, or progress. Where they do so, the parent or legal guardian remains the account holder, remains responsible for all activity carried out under the account, and is responsible for supervising that access. Students under thirteen (13) may not access the student application directly.
1.3 Children’s Personal Information
Where a studio, academy, or other User collects, enters, or otherwise makes available personal information relating to a child, that User is responsible for providing any notice and for obtaining any verifiable parental consent required by applicable law, including the Children’s Online Privacy Protection Act (COPPA) in the United States and Article 8 of the GDPR in the European Economic Area and the United Kingdom. Classcard processes that information solely as a service provider and processor acting on that User’s documented instructions, in accordance with the Privacy Policy and the Data Processing Addendum. Classcard does not sell children’s personal information, does not use it to build profiles for its own purposes, and does not use it to direct advertising to children.
1.4 Permitted Use
The Site may not be used to gain or attempt to gain a competitive advantage in Classcard’s industry market or be used for any commercial purpose. Services and products are intended only for persons who are legally permitted to enter binding contracts.
1.5 User Submissions
The information, opinions, images, messages, website links, text information, music, videos, graphics, files, ideas, data and any other content provided to us by Users (“User Submissions”) and uploaded, published, displayed or otherwise made available (“posted”) on the Site is not endorsed by Classcard. Users are solely responsible for the submissions he or she posts.
Users retain all ownership rights in his or her own User Submissions. By submitting User Submissions to the Site, Users grant to Classcard a non-exclusive, worldwide, royalty-free license to use, reproduce, store, and display User Submissions solely as necessary to provide, maintain, and improve the Services. This license terminates when User deletes the applicable content or terminates their account, except to the extent Classcard is required to retain copies for backup, archival, or legal compliance purposes. Classcard will treat User Submissions as confidential in accordance with its Privacy Policy and, where applicable, the Data Processing Addendum.
2. Third-Party Software Integrations
Classcard integrates with a number of third-party apps and software platforms to allow for greater functionality and expanded services offerings. Some examples of these integrations include Intercom for customer communication, Zoom for video conferencing, and various payment processors, for which the Classcard user must maintain their own account with the respective provider. If you use these integrations within Classcard, you should be aware of the separate privacy policies for those services and platforms. It is also important to obtain your customers' consent before passing or transmitting their personal information from Classcard to a third party app.
Some of these third party integrations, for example Stripe or other payment processors, provide electronic web-based transaction platforms for the User to accept, manage, or otherwise process monetary or credit transactions supporting the exchange of products and services with their customers or other entities. For any such transaction, Classcard does not represent either the seller or buyer, and has no control over and is not liable for the quality, safety, lawfulness, or availability of any products or services offered. The User agrees that Classcard shall not be liable or responsible for any damages, claims, liabilities, costs, harms, inconveniences, privacy law violations, data breaches business disruptions or expenditures of any kind that may arise or result of or in connection with any transactions carried out through these third party integrations. In the event that any User has a dispute with any party to a transaction, the User agrees to release, hold harmless, and indemnify Classcard from all claims, demands, actions, proceedings, costs, expenses and damages arising out of or in connection with any transaction or dispute.
3. Artificial Intelligence Features
Certain features of the Classcard platform utilize artificial intelligence (AI) technologies provided by third-party services, including OpenAI and Anthropic. These AI-powered features assist with communications and content within the platform. When you use AI-powered features, anonymized and aggregated data may be transmitted to these third-party AI providers for processing. No personally identifiable information (PII) is sent to AI providers.
Classcard's AI providers are contractually prohibited from using data received through their APIs to train their AI models. However, you should be aware that: AI-generated outputs may not always be accurate, complete, or up-to-date; you are responsible for reviewing and verifying any AI-generated content before relying on it; and Classcard does not use AI for fully automated decision-making that produces legal or similarly significant effects on individuals without human oversight.
If you have questions about how your data is used in connection with AI features, please contact privacy@classcardapp.com.
4. Billing, Subscriptions and Payment
4.1 Subscription Plans and Term
Classcard offers its Services on a subscription basis, billed either monthly or annually (“Subscription Term”), as selected by you at checkout or set out in your order form. Your Subscription Term begins on the date you register for the Services (the “Effective Date”) and continues for the length of your chosen plan. The Effective Date governs your renewal schedule regardless of when payment is received. Pricing for each plan is set out on the Classcard Pricing page, available for review here: https://www.classcardapp.com/pricing.
4.2 Automatic Renewal
Your Subscription automatically renews for successive periods equal to your then-current Subscription Term, at Classcard’s then-current pricing determined in accordance with Section 4.4, unless cancelled in accordance with Section 4.8. Classcard will send you a reminder by email at least fifteen (15) days before each renewal date, confirming the renewal date, the amount that will be charged, the payment method that will be charged, and how to cancel.
4.3 Fees and Payment
You agree to pay all fees for your chosen plan in full, for each Subscription Term. By providing a payment method, you authorize Classcard and its payment processors to automatically charge that payment method for your Subscription Term, each renewal, and any applicable taxes, overage charges, late fees, or reactivation fees described in this Section 4. All fees are exclusive of applicable taxes, other than taxes on Classcard’s net income.
Monthly Subscriptions must be paid via a third-party payment processor designated by Classcard from time to time (such as Stripe) (a “Payment Processor”); Classcard does not accept bank transfers or other offline payment methods for monthly Subscriptions. Classcard offers two paid Subscription types, monthly and annual, both payable in full at the start of the Subscription Term. Free trials, where offered, are governed by Section 4.13.
4.4 Price Changes
Classcard may change its subscription pricing at any time. Any price change will take effect only from your next renewal onward, and Classcard will give you at least 21 days’ written notice before the new price applies to your account. No price change will be applied to a Subscription Term that has already begun.
4.5 No Refunds
All fees paid to Classcard are non-refundable once a Subscription Term or billing cycle has begun, regardless of whether you use the Services during that period, decide to stop using the Services, or terminate before the end of the then-current term.
The only exception is where the Services fail in a material respect to perform the functions described in Classcard’s then-current published documentation, and Classcard does not correct that failure within thirty (30) days of your written notice using commercially reasonable efforts. In that event, your sole and exclusive remedy is to terminate this Agreement and receive a pro-rata refund of prepaid, unused fees. Any such claim must be made in writing to billing@classcardapp.com within 30 days of you first becoming aware of the failure, or it is waived.
Classcard does not provide refunds, credits, or fee waivers for any other reason, including dissatisfaction with the Services, low or no usage, or a change in your business circumstances. Any credit or accommodation Classcard chooses to extend outside of this clause is offered at Classcard’s sole discretion as a goodwill gesture, does not constitute an admission of fault, and does not obligate Classcard to extend the same or similar accommodation in future.
4.6 Pausing of Subscriptions
Classcard does not offer the ability to pause, freeze, or place a Subscription on hold for any period, whether monthly or annual. Subscription fees accrue for the full duration of the Subscription Term regardless of whether you use the Services. No Classcard employee, sales representative, or support agent is authorized to agree to a pause outside of this Section 4.6. If you do not intend to use the Services for a period of time, you may cancel in accordance with Section 4.8.
4.7 Non-Payment, Suspension and Termination
If a payment fails or an invoice is not paid by its due date, Classcard will attempt to notify you and may reattempt the charge. If payment remains outstanding 7 days after the due date, Classcard may suspend your access to the Services, including access for your staff and end customers, without further notice; fees continue to accrue during any period of suspension. If payment remains outstanding 30 days after the due date, Classcard may terminate your Subscription immediately, without further notice and without any liability to you for resulting loss of access or data. Upon termination under this Section 4.7, all fees for the remainder of your then-current Subscription Term become immediately due and payable, in addition to any amounts already outstanding. Amounts not paid when due accrue interest at 1.5% per month, or the maximum rate permitted by applicable law, whichever is lower. To reinstate a suspended account, you must pay all outstanding amounts in full, together with any applicable reactivation fee set out on Classcard’s Pricing page.
4.8 Cancellation
You may cancel your Subscription at any time by emailing billing@classcardapp.com. Cancellation takes effect at the end of your then-current Subscription Term. You will retain access to the Services through the end of the period you have already paid for, and no partial-term refund will be issued. Cancelling mid-term stops future renewals; it does not reduce or refund fees owed for the Subscription Term already in progress. Termination for nonpayment under Section 4.7 does not require any notice.
4.9 Chargebacks and Payment Disputes
If you have a concern about a charge, you agree to raise it with Classcard at billing@classcardapp.com within 30 days of that charge, so that Classcard has an opportunity to resolve it before you initiate a dispute with your card issuer or bank. Nothing in this Section limits any right you have under applicable law, or under your card issuer’s rules, to dispute a charge.
Where a dispute is resolved in Classcard’s favour, or is found to relate to Services already delivered, Classcard may recover the disputed amount and any associated processing fees by any lawful means available to it. Classcard may suspend or terminate an account where disputes are raised repeatedly or in bad faith.
4.10 Force Majeure
Neither party will be liable for any failure or delay in performing its obligations under this Agreement (other than your obligation to pay fees) to the extent that failure or delay is caused by an event outside that party’s reasonable control, including government action or restriction, internet or telecommunications failure, natural disaster, or war. This Section does not excuse, reduce, delay, or suspend your obligation to pay fees when due. Classcard does not provide refunds, credits, or fee waivers on account of a force majeure event.
4.11 Plan Upgrades and Downgrades
If you upgrade to a higher-tier plan, the upgrade takes effect immediately and is billed on a pro-rated basis for the remainder of your current billing cycle. If you downgrade to a lower-tier plan, the downgrade takes effect at the start of your next billing cycle. Fees already paid for your current billing cycle are not reduced or refunded as a result of a downgrade.
4.12 Collection Costs
If Classcard refers your account to a third party for collection, or engages legal counsel to recover amounts you owe, you agree to reimburse Classcard for all reasonable costs of collection, including collection agency fees, reasonable attorneys’ fees, and court or arbitration costs, in addition to the underlying amount owed.
4.13 Free Trials
Classcard may offer a limited-time free trial of the Services. A free trial does not convert automatically into a paid Subscription and Classcard will not charge you at the end of a trial. To continue using the Services after your trial ends, you must actively select a plan and provide a payment method. If you do not, your access to the Services will simply end at the close of the trial period. Classcard may modify or withdraw free trials at any time.
4.14 Consumer and Mandatory Law Rights
Nothing in this Section 4 limits any right you may have under mandatory consumer protection law in your country or state of residence, including any statutory right of withdrawal, any right to cancel by the same means you used to subscribe, and any right to a refund that cannot lawfully be excluded. Where such a right applies, it prevails over the corresponding provision of this Section 4 to the extent of the conflict. This Section 4.14 is to be read together with the governing law provisions of this Agreement.
5. Electronic Communications
By using the Site or registering for Classcard, you consent to receive electronic communications from us. These may include messages about topics including but not limited to: changes to your account settings; events that have been created, modified, or cancelled in your account; attendance; assessments; reports; payment receipts, notices of delinquent payment, or other transactional information or requests; and other messages as consistent with our Privacy Policy. Classcard may also send you educational or promotional messaging about new features, product offerings, or services that it determines may be relevant to you, but which may also be considered not essential. You have the ability to opt-out of any non-essential messaging at any time; please refer to the Classcard Privacy Policy for more information.
6. Rules of Conduct
The following rules of conduct apply to Users use of the Site and to all User Submissions posted on the Site. Users agree to adhere to generally accepted rules of etiquette and behavior standards. Additionally, as a User, you agree not to: post User Submissions that are libelous, hateful, inflammatory, illegal, inaccurate, malicious, false, pornographic, defamatory, harmful to others, obscene, sexually explicit, harassing, vulgar, violent, racially, ethnically or culturally offensive, or otherwise objectionable or offensive in any way; post User Submissions that are invasive of privacy, publicity, intellectual property, proprietary, or contractual rights; post photos or videos of another person without that person's consent; post any advertising or solicitation or commercial content whatsoever on the Site; post User Submissions or take any action on the Site that violates any law, creates liability, or promotes illegal activities; impersonate any person or entity, or misrepresent him or herself or any affiliation with any person or entity; promote software or services that delivers unsolicited email or contains viruses, Trojan horses, worms, time bombs, or other harmful programming routines or computer code; engage in any systematic retrieval of content or information from the Site to create or compile, directly or indirectly, a collection, compilation, database, or directory, whether through the use of robots, spiders, automatic devices or manual processes; solicit personal information from anyone under the age of 18; post the personal information of another person without that person's permission; or use another User's account or modify or remove another User's User Submissions without their permission.
Classcard agrees not to prescreen User Submissions and does not guarantee that the Site will be free from offensive, inaccurate, unlawful or otherwise objectionable User Submissions. Classcard expressly disclaims any liability in connection with User Submissions; assumes no responsibility for, or any obligation to monitor or remove, User Submissions; assumes no responsibility for any action or inaction taken in regards to offensive content or User Submissions on the Site; reserves the right to restrict any User's access to the Site and to edit, remove, or refuse to post any User Submissions or terminate User accounts for any or no reason. This includes, without limitation, User Submissions that may be harmful to others or if User has engaged in harassment of Classcard service providers. Users may immediately notify Classcard of any objectionable User Submissions appearing on the Site, but Classcard makes no promise that it will edit or remove any specific User Submissions.
7. Accuracy of Information
Although Classcard's webmaster updates information on the Site periodically, Classcard does not offer assurance that the information or material is error-free or complete. Such updates include but are not limited to availability and price. Classcard reserves the right to revise or change information on the Site without prior notice. Although we apologize for the inconvenience, Classcard reserves the right to correct any information at any time, even during User transactions, and will take measures that may include refusal, cancellation, or revision to adjust Users final payment. All prices are available for limited time only. Subscription pricing, and any change to it, is governed by Section 4.4 of this Agreement. Current promotions, sales, and discounts are not valid towards previously purchased service.
8. Third Party Links and Content
Links and references to and from third party websites are provided for convenience only. Classcard does not expressly or implicitly endorse any information, materials, or services offered on third party sites, nor their accessibility or security. Classcard does not assume any responsibility or liability for third party sites, nor does Classcard make any representation or warranties for or with respect to these sites. No User may provide links to Classcard's website without prior written permission from Classcard's webmaster. To request such permission, contact support@classcardapp.com. Classcard and its service providers do not guarantee the accuracy or completeness of the Site's content. Classcard does not assume responsibility or liability for third party content on the Site. Vendors of Classcard may furnish certain information available to the User, including certain product data and opinions, and thus User agrees to indemnify Classcard service providers and affiliates against all losses or damages resulting in User's reliance on any information, opinion, or advice obtained through the Site.
9. Termination
Classcard reserves the right, in its sole discretion, to terminate any User account and any User Submissions, and restrict User's access to all or any part of the Site, for any or no reason, without notice, and without liability to any User or anyone else. These Terms of Use are applicable to any User who accesses, registers, or purchases anything on the Site. Sections 9 (Termination), 10 (Indemnity), 11 (Copyright and Trademark Disclaimer), 12 (Limitation of Liability and Disclaimer of Warranties) and 14 (Governing Law), together with Sections 1.3 (Children’s Personal Information), 4.3 (Fees and Payment), 4.5 (No Refunds), 4.7 (Non-Payment, Suspension and Termination), 4.9 (Chargebacks and Payment Disputes), 4.12 (Collection Costs) and 4.14 (Consumer and Mandatory Law Rights), will survive any termination of service or use of the Site.
10. Indemnity
User agrees to indemnify Classcard and its service providers and affiliates against all losses or damages, including reasonable attorney’s fees, resulting from or relating in any way to his or her User Submissions, use of the Site, any violation of this Agreement, Privacy Policy, the DPA, any law, or the rights of any third party, or any activity on the User’s account by another third party. Classcard agrees to indemnify, defend, and hold harmless User from and against any third-party claims, losses, or damages (including reasonable attorney’s fees) arising from: (a) Classcard’s infringement of any third-party intellectual property rights in the course of providing the Services; or (b) Classcard’s material breach of its data protection obligations under the DPA, provided that User promptly notifies Classcard of such claim and provides reasonable cooperation in its defense. Classcard’s obligations under this paragraph are subject to the limitation of liability set forth in this Agreement.
11. Copyright and Trademark Disclaimer
The Site is owned by Classcard and is available for Users personal and commercial purposes. The Classcard name, logo, and site content, including all pictures, slogans, text, colors, designs, graphics, images, icons, buttons, code, and software, are all subject to trademark, copyright, and other applicable intellectual property rights and law. Third-party trademarks, product names, and logos on the Site are the property of their respective owners. Classcard retains sole rights for all use, production, and copy of its trademarks, and any misuse is strictly prohibited. Classcard trademarks may not be copied, reproduced, modified, downloaded, published, exploited, or transmitted without first obtaining written permission from Classcard. Permission is only granted to electronically copy and print pages from the Site solely as related to the non-commercial placement of User's personal order from Classcard. Classcard retains all intellectual property rights, copyrights, and trademarks for any material that User prints for personal use. User agrees to respect all applicable intellectual property laws and not use any materials on the Site to create new works. User agrees to not use, copy, or distribute any of the content, including User Generated Content, other than expressly permitted, for any commercial purpose. User warrants that he or she owns all rights in any User Submissions posted to the Site. User agrees not to post, modify, distribute, or reproduce User Submissions that belong to another person, without first obtaining the owner's permission to post such User Submissions and grant to Classcard all of the license rights granted in this Agreement.
12. Limitation of Liability and Disclaimer of Warranties
Classcard provides the site “as is” and, except as expressly set out in Section 4.5 of this Agreement, does not claim to make any warranties, express or implied, about the serviceability, merchantability, fitness for a particular purpose, or content of the site. Classcard further does not warrant that its site or applicable server is free from viruses or other potentially harmful code. Neither Classcard nor any of its service providers shall be liable for any claims arising from any use or inability to use products or services, privacy law violations, data breaches, the conduct of other site users, malfunctions or defects in the site, lack of privacy or security when using the site, for any delay in or lack of delivery, for any loss of profits, data, or business, for user or any third party, as permissible under all applicable law. If applicable law does not permit such an exclusion of liability for incidental, special, or consequential damages, Classcard’s liability shall be limited to the maximum extent permitted by applicable law. User agrees to indemnify and hold harmless Classcard and its service providers from damages, and neither party will be liable for any indirect, incidental, special, consequential or any damages whatsoever (including, but not limited to, damage caused by lost profits, loss of business opportunity, lost data, computer viruses, business interruption, lost revenue, or loss of goodwill) for any cause of action, whether in contract, tort, strict liability, or otherwise, arising out of or related to this agreement or a breach thereof. In no event shall either party be liable for damages in excess of the total fees paid by User to Classcard during the twelve (12) months immediately preceding the event giving rise to the claim. This limitation shall not apply to death or personal injury to the extent that applicable law prohibits such limitation. Classcard reserves the right to change or discontinue at any time any aspect or feature of this site.
13. Privacy
Classcard is not currently HIPAA compliant. Users are solely responsible for compliance with HIPAA, HITECH, and similar data protection and privacy laws. For purposes of this Agreement, “HIPAA” means the Health Insurance Portability and Accountability Act of 1996, as amended, and “HITECH” means the Health Information Technology for Economic and Clinical Health Act, enacted as part of the American Recovery and Reinvestment Act of 2009, as amended.
This Agreement herein incorporates by reference the DPA when GDPR applies to the use of the Site. The parties agree that the DPA replaces and supersedes in its entirety any previously agreed data processing addendum between you and Classcard relating to the EU Directive 95/46/EC.
Classcard and its affiliates will handle any Personal Data (as defined in the DPA) relating to the personnel of User, User’s affiliates and third parties acting on behalf of User (together, “Personnel”) that is provided to Classcard, its affiliates or third parties acting on the behalf of Classcard for the purposes of this Agreement in accordance with the handling practices described in the Privacy Policy. User consents, and will ensure that the Personnel to whom such Personal Data relates consent, to the collection, storage, use, disclosure and processing of Personal Data of the Personnel by Classcard, its affiliates and third parties acting on Classcard’s behalf in accordance with the Privacy Policy for the purposes of this Agreement, including without limitation to provide the Site to, or to communicate with, User and its Personnel. User represents and warrants that it is entitled in accordance with applicable laws to provide such Personal Data to Classcard, its affiliates and third parties acting on Classcard’s behalf for the purposes of this Agreement. User acknowledges, and will ensure that the Personnel to whom such Personal Data relates are aware, that the Personal Data may be transferred to other countries outside the domicile of User or its Personnel, and that the protections afforded Personal Data under applicable laws and regulations may not be comparable or as protective as such data is protected in their domicile.
For purposes of this Agreement (1) “GDPR” means the General Data Protection Regulation (“GDPR”) (Regulation (EU) 2016/679), and (2) “Personal Data” means any information relating to an identified or identifiable natural person; an identified or identifiable natural person is one who can be identified, directly or indirectly, including without limitation by reference to an identifier.
14. Governing Law
The Site is controlled and operated by Classcard in Delaware, United States of America. Classcard makes no claim that the Site, its services, are appropriate or accessible to other locations. User accesses the Site on her/his own initiative, accepts and agrees to be bound by the terms of the Agreement, the Privacy Policy, and the DPA, and submits to the jurisdiction and venue in the state or federal courts located in Delaware. This agreement shall be governed by the laws of the State of Delaware without giving effect to its conflicts of law principles. The provisions of this Agreement will be deemed severable, and the invalidity or unenforceability of any provision will not affect the validity or enforceability of any other provision. Notwithstanding the foregoing, if you are located in the European Economic Area (EEA), nothing in this Agreement shall deprive you of the protection afforded by mandatory provisions of the law of the country in which you are resident, including your right to bring proceedings before the competent courts of your country of residence. If you are located in the United Arab Emirates, you acknowledge that UAE consumer protection laws may apply to your use of the Site in addition to the terms of this Agreement.
15. Contact
If you have any questions about these Terms or otherwise need to contact us for any reason, you can reach us at privacy@classcardapp.com.