10 Reasons Brands Should Use Text Message Marketing

Aavni Desai
July 17, 2024
10 min read

It is common nowadays that businesses are constantly battling for customer attention. Inboxes overflow with emails, and social media feeds are overwhelmed with content. Traditional marketing methods, while still valuable, still face limitations.

This is how SMS marketing fits as a strong and viable solution for bridging the gap between businesses and customers: creating a direct, immediate, and powerful interaction channel. By sending targeted messages directly to the cell phones of customers, SMS marketing penetrates advertising noise, thus providing a direct, instant, and impactful interaction channel.

In this blog, you will learn about text message marketing, its objectives and benefits, the problems it solves, and, lastly, how to get started with it.

A photo showing a small business marketing strategy with a focus on social media and email campaigns.

What is text message marketing?

Text message marketing is a marketing strategy that involves sending promotional messages, updates, or even alerts directly to a customer's mobile device via SMS (short message service). Similarly, it allows brands to connect with their audience directly on a channel they constantly check—their smartphones.


It should be noted that SMS has a higher open rate compared to email. That is why, unlike emails or social media posts, which can get lost in overflowing inboxes or timelines, SMS messages have a direct and immediate impact, reaching customers wherever they are.

What is the Objective of Text Message Marketing?

To truly harness the potential of text message marketing, businesses must first grasp its purpose. It's like knowing the destination before setting off on a journey.

With that said, let's go through some of the objectives of text message marketing:


  • Brand awareness: SMS marketing serves as an effective promotional medium used by brands with the objective of reaching targeted customers. Similarly, by sending out messages frequently, a business ensures that its brand will always be going around in the customer’s mind.
  • Customer engagement: Engaging customers is crucial for building long-lasting relationships. SMS marketing not only allows businesses to interact directly with their audience, but it also fosters engagement through personalized conversations, promotions, polls, and surveys.
  • Driving sales: There is no doubt that one of the most significant objectives of SMS marketing is to boost sales. For instance, businesses can send out compelling deals, discounts, and even promotions via text messages. This encourages customers to make purchases, whether online or in a physical store.
  • Customer retention: Every business needs to retain its old customers for the long run, and to achieve this, there should be consistency in success. That is where SMS marketing comes in. It helps businesses remain in touch with consumers even after they have made their purchase. For example, they can use follow-up messages after a purchase, loyalty incentives, and even suggestions to make sales repeatedly.
  • Lead generation and conversion: This is important because SMS marketing can successfully generate high-quality leads for a business. For instance, they can include rewards for subscribing to text messages or any promotion. Likewise, they can communicate with these leads, informing and leading them through the funnel to purchase.
An elegant woman holding a smartphone while wearing a hat.

The Major Benefits of Text-Message Marketing

Text message marketing gives businesses a personal and direct line to connect with their desired audience, offering a swift and effective means of communication that builds closer ties with customers. Let's take a closer look at its major benefits:

1. Direct and immediate delivery

When used well, SMS messages have a tremendous advantage. They are sent directly to the subscriber’s mobile phone, making them instantly visible. Often, emails or social media posts are lost among many others you may have in your inbox or newsfeed. Unlike other types of messages, those sent through short message services (SMS) are more likely to be looked at promptly.


This method makes it easier for companies to work with time-bound news items like flash sales or other ones with a limited duration. This makes it perfect for quick conversations, as such messages will come immediately upon delivery since most people are connected to their phones. 


Similarly, when a company uses an integrated system for sending multiple messages at once, its chances of achieving even greater coverage when promoting itself to specific target audiences through advertising platforms such as SMS promotions increase.


2. High open rates and conversion rates

One of the primary motivations for brands to resort to SMS advertising is the high rate at which it is opened and converted. Recent research has shown that the majority of such messages are read a few minutes after they are sent, which has led to some reliable sources suggesting that up to 98 percent could be read.


The marketing messages are expected to be simple, thus containing fewer links or images like emails, hence the main reason for their simplicity. They are clear and to-the-point calls to action that are simple. The calls to action have been carefully crafted for clarity and conciseness as well. Additionally, customers prefer acting on something they are actively involved in. This leads to higher conversion rates and an unmatched level of engagement.

3. Personalization and customization

Speaking louder about SMS marketing is its ability to send customized messages to individual users. In contrast with traditional mass marketing, which is irrelevant to individual customer segments, SMS marketing enables companies to personalize and adapt their messages according to their clients’ preferences, behaviors, or past interactions.


Similarly, by using customer data effectively, companies can engage their clients more effectively. This will not only increase their chances of getting messages opened but will also lead to more effective ways of communicating with a client, which results in better promotion acceptance rates.

How SMS Marketing Solves Problems?

Here’s how SMS marketing effectively addresses various challenges and provides innovative solutions for businesses:

1. Cuts through the noise

Brands are faced with the challenge of bombarding customers through various channels with advertisements; therefore, this is where SMS marketing comes in. It offers a short and straight channel of communication that cuts through to the exact target audience that cannot be found anywhere else.


Unlike long-form content or elaborate advertising campaigns, SMS messages are short, precise, and handy. The advantage of this is that it enables brands to deliver their message powerfully while capturing the client, causing the desired action or output.

2. Boosts customer engagement

It is true without a doubt that companies must engage their customers if they want them to remain loyal to their brand and continue to have relationships with them. That is where SMS marketing stands out, as it helps companies connect with their audience immediately and encourage real interaction.


Likewise, unlike one-way advertising channels where the conversation is inactive, SMS messages invite customers to engage actively by responding to prompts, participating in surveys, and even providing feedback. 


Such a meaningful discussion between the two parties, apart from strengthening the bond between a business entity and its consumers, is incredibly essential as it helps in identifying crucial elements necessary for developing upcoming promotional plans.

3. Drives sales and revenue

At the end of the day, when there are many procedures in SMS advertising, a marketer’s principal objective of every marketing plan is to achieve tangible results such as more sales and profits. 


On the same note, SMS advertising is impactful in that it allows businesses to showcase their items directly on their products or services using this channel, encouraging people to buy those products as well as increasing conversions.


Whether it’s simply informing customers about exclusive offers, notifying them regarding the availability of the products being offered for a limited period of time, or even reminding customers regarding the items they had in their carts but have left, sending out text messages is known for its effectiveness and is known to bring in high returns.

A woman in a plaid shirt and jeans holding a cell phone.

Extra Advantages of SMS Marketing

The benefits of SMS marketing extend beyond its core advantages, thereby enhancing its effectiveness as a communication method. Here are some of its additional benefits:

1. Cost-Effectiveness

The use of SMS marketing is very cheap when compared to other channels of marketing that are out there. Probably due to the comparatively high open and response rates, SMS marketing can make for a good return on investment. Likewise, text message marketing can also help business people reach their target group at an affordable cost.


Besides, in SMS marketing campaigns, brands can focus on their target customers depending on particular demographics or segments. Through this directed method, they will be able to ensure they utilize their marketing budget most effectively by reaching out to appropriate individuals, minimizing waste while maximizing returns on investment.

2. Easy Implementation and Measurement

The other advantage is that it can be used in the form of bulk SMS marketing, which is simple and can be measured. By giving it some thought, you will realize that preparing for a big ad campaign can be quite challenging because so many details need to be considered. But when it comes to the implementation of SMS marketing, it is as simple as a piece of cake: fast, effective, and not complex at all.


The finest application for SMS marketing automation allows enterprises to simplify text creation and distribution, schedule delivery, and track essential statistics such as the number of messages opened, the number of click-throughs per link followed, and conversion on the spot.

3. Increased brand awareness

By maintaining consistent conversations through SMS marketing, the brand name is constantly fresh in the mind of the customer, boosting brand familiarity. In the same regard, by using news feeds to engage customers by reaching out to them with messages, offers, and updates, brands can indeed represent who they are and what they are all about.


Moreover, as SMS message recipients are typically close friends or family members, using them more frequently will help to spread awareness of the brand's identity, potentially improving its success in a competitive marketplace.

A hand in a car holding a phone.

Getting Started with SMS Marketing

It takes careful planning and execution to launch an SMS marketing campaign, and much more. Here are some key steps involved in getting started with SMS marketing:

1. Obtaining Opt-Ins 

Before you start sending out any marketing messages, it's crucial to make sure you have the green light from the customers you're sending them to. That means getting their explicit consent.


This can be achieved by placing opt-in forms on the site, mobile apps, or even at physical point-of-sale terminals. Be very transparent about why you intend to forward them those questions through phone numbers and give them a direct option to allow you to send them text messages.

2. Crafting compelling messages

When you have a list of recipients who have voluntarily signed up, this is the point to add some life to the messages. If you were the one receiving the email, what would make you immediately interested? Be brief and straightforward.”


Similarly, include a call to action in your message that will include what you expect people to do—this could be to click on a link, purchase a product, or even reply. But the tips do not stop here; other recommendations worth applying include using names to make the message personal and always ensuring that the content matters to the recipients or that they have some sort of link to the brand.

3. Choosing the right platform

When selecting the perfect SMS marketing platform for your campaign, if you want to succeed, you must know that it could either make or break all your efforts. Just as a good carpenter must have a fitting tool bag with the right tools, so too should you have a platform that serves your contact scheduling, automation, and analytics needs. 


Thus, when searching for such tools, you want to pay attention to the platforms that not only serve as your contacts manager but also enable you to send messages on a specific schedule, perform routine tasks, and offer valuable data analysis.


To be sure, one must not ignore factors such as cost, ease of use, and how it would fit into the existing system. After all, you want a platform that is an additional part of your staff, not an extra burden.

A woman holding a phone

4. Compliance with regulations

Ensure that all your SMS marketing strategies adhere strictly to the laid-down guidelines. These rules apply regardless of whether you are sending out messages to clients within the US or across the ocean in Europe, especially since most countries have their own regulations. An example of such a law is the Telephone Consumer Protection Law and the GDPR, which is a data protection regulation.


It would help you better if you knew more information concerning consent, message content, the number of messages, and how recipients can unsubscribe. Complying with these regulations enables you to avoid legal issues or huge penalties in the future.

5. Testing and optimization

Watch your SMS marketing closely. Take your time analyzing the data so you can see which activities are helpful or may be improved. Try changing the formula, i.e., language, in your texts, send them at variance hours, and see how your performance changes. 


Similarly, by keeping an eye on metrics like how many people are opening your messages, how many are clicking through, and ultimately, how much value you're getting, you'll be able to fine-tune your strategy and get even better results.


Likewise, it is possible for you to adjust and achieve more if you always look at measures such as the number of individuals that have accessed your messages as well as the actual value it brings you.

Wrapping Up

SMS marketing is equivalent to a trusted friend who is backing you up while you explore the hustle and bustle of the business world. It is not merely an implement; it represents a dynamic power that brings together brands and their customers.


Similarly, SMS marketing can serve as a possible example of such in business for a variety of reasons since it can send messages right into customers' pockets while also being good at customizing these messages to suit different clients.


For any business that wants to stay ahead of the competition, it is essential to embrace SMS marketing’s potential. This means incorporating the approach into your overall customer engagement, retention, and sales strategy. 

Frequently Asked Questions (FAQs)

Why is SMS service important?

SMS service is important since it allows direct and immediate communication with customers and clients. Since it is accessible to almost all mobile phone users, it is an effective channel for distributing important information, updates, and promotions.

How successful is text message marketing?

When executed properly, text message marketing can be highly effective. There are high open rates, typically within minutes of receiving the message, and it can increase engagement, conversions, and customer loyalty. But remember, success largely depends on factors such as message relevance, timing, and targeting.

How can SMS marketing help businesses?

SMS marketing can help businesses in many ways, including direct interactions, high engagement rates, cost-effectiveness, and the flexibility to personalize messages.

Is text messaging direct marketing?

Certainly! Text messaging counts as direct marketing by sending promotional messages or offers to the mobile phones of intended consumers. Consequently, high engagement and conversion rates compared to other forms of marketing are achieved through this direct approach.

Aavni Desai

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